Generative AI: To Create Real Value, Organizations Must Adapt

It’s the organizational question that has been top of mind for executives for nearly a year now: How do I change my operating model to ...

The Last Stand of the Call-Centre Worker

AI is poised to eliminate customer-service agents. We’ll miss them when they’re gone.

The 10 Most In-Demand Skills In 2024

The critical question you should be asking: if you're a jobseeker or an employer looking to ensure success in 2024, what are the skills you ...

Digital Transformation (DT): Does it Still Have any Meaning in 2024?

A buzzword in business for more than a decade, the proliferation of new technology, from AI to data-driven decision-making, means it is still critical to ...

Navigating the AI revolution: key trends to watch in 2024

Artificial intelligence dominated headlines in 2023 – and next year will be no different. Here are the business trends to watch out for.

Robot Revenue Generators: How AI Can Help Sales Teams Become More Effective

Salespeople spend too much time on low-value tasks. AI-driven automation tools could help get them back to what they do best – making a meaningful ...

Working from Home Still Point of Disagreement Between Staff and CEOs, but New Legislation Clarifies Rules

A disagreement has been brewing in Australian workplaces.

Retail Re-Imagined: The New Era for Customer Experience – key points

Retailers will need to deliver superior customer experience, both online and in-store, and leverage innovative technologies as well as loyalty programs to drive growth and ...

The Future of Shopping – key points

Here’s What Retail Will Look Like in 2030

Empty Spaces & Hybrid Places – key points

The COVID-19 pandemic has changed the way people work, live, and shop in “superstar” cities. It has affected the demand and value of office, residential, ...