The Organisation of the Future: Enabled by Gen AI, Driven by People

“We were behind on automation and digitisation, and we finally closed the gap. We don’t want to be left behind again, but we aren’t sure how to think about generative AI.”


  • Gen AI is a game-changer: Generative artificial intelligence (gen AI) is a technology that can create new content, such as code, text, or images, and is accessible, ubiquitous, and impactful. It can enable automation of up to 70 percent of business activities and add trillions of dollars to the global economy.
  • Gen AI requires strategic leadership: Business leaders need to understand, demystify, and evangelise gen AI for their organisations. They need to identify high-impact use cases, allocate resources, monitor outcomes, and anticipate future iterations of the technology. They also need to foster a culture of innovation, experimentation, and learning.
  • Gen AI affects talent management: Gen AI can augment and empower employees, managers, and leaders by automating tasks, facilitating training, and enhancing the employee experience. However, it also poses challenges for skill development, mentorship, and job security. Leaders need to commit to building the necessary roles, skills, and capabilities for a gen-AI-enabled future.